Beachwear Australia Refund and Return Policy
At Beachwear Australia, we strive to provide a seamless shopping experience. To support this, we have established the following refund and return policy:
30-Day Return Policy:
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, please ensure that:
- The item is in the same condition as when you received it.
- It is unworn or unused, with all original tags and packaging intact.
- You can provide the receipt or proof of purchase.
Return Process:
To initiate a return, contact us at sales@beachwearaustralia.com.au. Once your return request is approved, we will send you a return shipping label along with detailed instructions. Please note that returns sent without prior authorization will not be accepted.
Contact Us:
For any questions or assistance, please reach out to our customer support team at sales@beachwearaustralia.com.au.
Damages and Issues:
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
Exchanges:
To ensure you receive the product you want, return the item you have, and once the return is accepted, proceed with a new purchase.
European Union 14-Day Cooling-Off Period:
For customers within the EU, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as when you received it, with all original tags, packaging, and a valid receipt or proof of purchase.
Beachwear Australia Dispute Process:
In case of a dispute, we offer a streamlined resolution process:
- Visual Evidence: Provide clear photos or videos of the damaged item(s) to support your claim.
- Returns: If requested by our Dispute Team, return the product(s) as part of the resolution process. We will guide you through the return procedure.
Non-Refundable Products:
We maintain a strict non-refundable policy for undergarments (including bikini bottoms) and consumable products due to hygiene and health considerations. Please review product details and sizing information thoroughly before purchasing. For any concerns, contact our customer support team for assistance.
Change of Mind:
We do not accept returns for a change of mind. Given the significant investment in ensuring the safe and timely delivery of your order, we encourage well-informed decisions before completing your purchase. If you have concerns upon receiving your order, our customer service team is ready to assist.
Full Refunds Disclaimer:
Due to the effort and costs involved in sourcing products from the UK, US, EU, and other countries, we cannot provide full refunds for change of mind.
Your satisfaction is important to us. If you have any further questions or require assistance, please contact our dedicated customer support team at sales@beachwearaustralia.com.au. We appreciate your understanding and cooperation in adhering to these policies.
Thank you for choosing Beachwear Australia for your beachwear needs.